West Michigan Shared Hospital Laundry

★ 3.7
(22 reviews)

Serving the Grand Rapids, MI, area since 1975, West Michigan Shared Hospital Laundry is a member-owned, non-profit cooperative delivering cost-effective and efficient linen services to healthcare facilities throughout Michigan and Northern Indiana.

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About West Michigan Shared Hospital Laundry

West Michigan Shared Hospital Laundry (WMSHL) is a distinguished non-profit, member-owned cooperative established in 1975 by a group of hospitals. For nearly 50 years, its core mission has been to reduce healthcare laundry costs, enhance quality, and provide stable, predictable pricing for its partners. As a cooperative serving over 40 hospital owners and more than 500 clinics in Michigan and Northern Indiana, WMSHL is founded on a commitment to customer satisfaction and continuous improvement. This unique structure ensures every decision is aligned with the best interests of its members, building trust and allowing healthcare facilities to focus on their primary mission of patient care.

West Michigan Shared Hospital Laundry offers a comprehensive suite of services tailored to the specific needs of hospitals, clinics, and long-term care facilities. The offerings include a full range of hygienically clean healthcare textiles, as well as specialty items like surgical and hyperbaric linens. To ensure maximum value and efficiency for its members, WMSHL provides extensive linen management support, including individualized on-site system reviews, distribution staffing analysis, and detailed monthly scorecard reporting. Members benefit from proven strategies to reduce linen usage and costs, such as par level management and inventory control aids. Quality is paramount, guaranteed through a partnership with Ecolab for wash chemistry and a dedicated linen committee that regularly reviews product specifications. With a 24/7 emergency support hotline and an on-time delivery guarantee, WMSHL provides reliable, high-quality service its partners can depend on.

Services

Laundry

Business Hours

  • monday Closed
  • tuesday Closed
  • wednesday Closed
  • thursday Closed
  • friday Closed
  • saturday Closed
  • sunday Closed

Contact Information

Address

3003 Walkent Dr NW, Grand Rapids, MI 49544

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Frequently Asked Questions

What is West Michigan Shared Hospital Laundry (WMSHL)?

West Michigan Shared Hospital Laundry, also known as WMSHL, is a member-owned, non-profit cooperative that has specialized in providing professional linen and laundry services to healthcare facilities since its founding in 1975.

Which areas and facilities does WMSHL serve?

WMSHL serves a broad region that includes Western, Southern, and Mid-Michigan, as well as Northern Indiana. Its services benefit over 40 owning healthcare facilities, numerous associate members, and more than 500 clinics and long-term care facilities in the area.

What is the mission of WMSHL?

The primary mission of WMSHL is to deliver exceptional value to its members by reducing overall healthcare laundry costs, increasing linen quality, and ensuring stable and predictable pricing, all while focusing on customer satisfaction and continuous improvement.

What types of linen services are available?

WMSHL is a full-service provider offering a wide range of products for hospitals and clinics, including specialty linens for surgical and hyperbaric applications. The organization also provides comprehensive linen management, system reviews, and inventory control support.

How does WMSHL ensure linen quality?

Quality is a top priority. WMSHL works with expert partners like Ecolab to perfect its wash chemistry, guaranteeing hygienically clean textiles. A dedicated linen committee also regularly reviews and updates specifications to ensure all products meet the highest standards.

What should our facility do with stained or torn linen?

If you receive any unusable linen, it should be placed in the designated brown linen bags for return. WMSHL will issue a credit for any linen that does not meet the agreed-upon Customer Quality Control standards.

What is the procedure for a lost item, like a telemetry monitor?

If your facility has lost an item in the soiled linen, you should promptly fill out the Lost and Found form on the WMSHL website. Provide as much detail as possible, and the WMSHL team will notify you if the item is found so it can be returned.

When do linen orders need to be placed?

To ensure timely service, all linen orders must be placed by 10:00 AM on the day before your scheduled delivery.

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